Privacy Policy – aqq99

Welcome to aqq99, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how aqq99 collects, processes, stores, and protects your personal information when you use our website, mobile platform, and related services. By creating an account or using any part of aqq99's services, you acknowledge that you have read and understood this policy.

We are committed to handling your data with transparency, care, and full respect for your privacy. This document is intended to be clear, straightforward, and practical — free from unnecessary legal complexity — while still accurately covering your rights and our obligations as a responsible online gaming operator serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

1. Information We Collect

aqq99 collects information from you through two primary channels: information you provide directly to us when using our services, and information collected automatically as you interact with our platform. We only collect data that is necessary to provide you with a safe, reliable, and compliant gaming experience.

1.1 Information You Provide Directly

When you register for an account, make deposits, request withdrawals, or contact our support team, we may collect the following:

• Full name, date of birth, and nationality — to verify your identity and confirm you are aged 21 or above
• Email address and mobile phone number — for account communications, OTP verification, and support
• Residential address — for KYC compliance purposes
• Government-issued identification documents (NID, passport, or driving licence) — uploaded during the verification process
• Payment details including bKash, Nagad, Rocket, Upay mobile wallet numbers and transaction references — to process deposits and withdrawals

1.2 Information Collected Automatically

When you browse or play on aqq99, our servers and analytics tools automatically record certain technical data to help us maintain platform security, improve performance, and detect fraud:

• IP address, device type, and operating system — to detect anomalies and protect account security
• Browser type and version — to ensure our platform renders correctly across different environments
• Session data, page visit timestamps, and click-path analytics — to understand how players navigate and use our games
• Referral source and UTM parameters — to measure the effectiveness of our marketing channels

2. How We Use Your Information

Every piece of data we collect serves a specific and legitimate purpose. aqq99 uses your information only for the following reasons:

• Account creation and management — to set up your profile, manage your preferences, and enable secure login
• Payment processing — to securely handle bKash, Nagad, Rocket, and Upay transactions for deposits and withdrawals
• Identity verification (KYC) — to confirm player age (21+), prevent underage gambling, and comply with anti-fraud requirements
• Customer support — to respond to your queries, complaints, and technical issues via our support email
• Responsible gaming monitoring — to detect patterns of potentially problematic play and trigger appropriate safeguards
• Platform improvement and fraud prevention — to analyse usage data in order to improve our cricket betting, slots, live casino, and crash game offerings, and to maintain platform integrity

We do not use your data for purposes incompatible with those listed above without first obtaining your explicit consent.

3. Payment Data & Financial Privacy

aqq99 processes financial transactions through trusted payment partners. When you make a deposit using bKash, Nagad, Rocket, or Upay, your mobile wallet number and the transaction reference are recorded solely to confirm that the deposit was received and to credit your account correctly. We do not store your full bKash PIN, bank account passwords, or Visa/Mastercard CVV numbers on our systems.

All financial transaction records are maintained in accordance with standard record-keeping practices applicable to online financial service platforms. These records may be reviewed if required by applicable law, a regulatory authority, or in the event of a dispute or fraud investigation.

We recommend that all players keep their bKash and Nagad credentials confidential, use unique passwords for their aqq99 account, and enable any available two-factor or OTP-based authentication. If you ever suspect unauthorised access to your account or unusual financial activity, contact our support team immediately at [email protected].

4. Cookies & Tracking Technologies

aqq99 uses cookies and similar tracking technologies to keep our platform functional, secure, and personalised. A cookie is a small text file placed on your device when you visit a website. We use three categories of cookies:

Essential Cookies

These are required for the site to function. They keep you logged in during a session, remember your game preferences, and protect against cross-site request forgery (CSRF). You cannot opt out of essential cookies without disabling core platform features.

Analytics Cookies

These help us understand how players use aqq99 — which games are most popular, where users spend the most time, and which pages have technical issues. This data is aggregated and anonymised. You may opt out of analytics cookies by adjusting your browser settings.

Marketing & Preference Cookies

These remember your language preferences and, with your consent, allow us to show you relevant promotions and bonuses — such as seasonal offers during Eid, Pohela Boishakh, or BPL season. You can manage or delete these cookies at any time through your browser preferences. Disabling them will not affect your ability to play on aqq99.

5. Sharing Your Information

aqq99 does not sell your personal data. We share information only in strictly limited circumstances, always with appropriate safeguards in place:

Service Providers

We work with a small number of trusted third-party service providers — including payment processors, fraud-detection systems, and game platform providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — who process data on our behalf under strict confidentiality agreements. They are permitted to use your data only to perform the services we have contracted them to deliver.

Legal & Regulatory Obligations

We may disclose personal data if required by applicable law, court order, or governmental authority. This includes obligations under anti-money laundering (AML) frameworks and responses to formally issued legal process. In such cases, we disclose only the minimum information necessary to satisfy the legal requirement.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of aqq99's business assets, your personal data may be transferred as part of that transaction. We will notify affected users in advance and ensure that any acquiring party is bound by equivalent data protection obligations.

6. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes described in this policy. Account data — including your name, contact information, and transaction history — is held for a minimum period following account closure, consistent with standard financial record-keeping practices for online platforms serving Bangladeshi users.

If you request account deletion, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by applicable law, fraud prevention obligations, or to resolve any outstanding disputes. Data held purely for analytics purposes is anonymised so that it can no longer be linked back to any individual.

7. Your Rights

As a user of aqq99, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details:

• Right of access — you may request a copy of all personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to erasure — in certain circumstances you may request deletion of your personal data
• Right to restrict processing — you may ask us to limit how we use your data while a dispute or complaint is being resolved
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

We aim to respond to all data rights requests within 30 days of receipt. In complex cases we may extend this period, but we will always notify you if an extension is required.

8. Security of Your Data

aqq99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, access controls limiting which staff members can view sensitive account data, regular security reviews of our platform infrastructure, and secure storage protocols for identity documents submitted during KYC verification.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your aqq99 account, never share your login credentials with anyone, and log out after each session — particularly if you are using a shared or public device.

9. Children & Age Verification

aqq99 is strictly an adult platform. Our services are available only to individuals aged 21 years or older. We do not knowingly collect personal data from anyone under the age of 21. During the registration and KYC process, we verify the age of all new accounts. If we discover that personal data has been collected from a person under 21, we will delete that data and close the associated account immediately.

If you are a parent or guardian and believe that your child has registered on aqq99 or provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

10. Changes to This Privacy Policy

aqq99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where practicable, notify registered users via the email address associated with their account.

Your continued use of aqq99 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aqq99 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 working days.

Please note that our support email address is for written correspondence only. It is not a live chat service. For urgent account security matters, include your registered username and a brief description of the issue so our team can prioritise your request.

Email: [email protected]