Terms & Conditions — aqq99

1. Introduction

Welcome to aqq99, Bangladesh's trusted online betting and casino platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you, the user, and aqq99 ("we", "us", "our"). By registering an account, accessing any part of the aqq99 website, or placing a wager, you unconditionally accept and agree to be bound by these Terms in their entirety.

These Terms apply to all products and services offered by aqq99, including cricket betting, live casino games, slots, crash games, and any future features added to the platform. If you do not agree with any part of these Terms, you must immediately stop using the aqq99 platform.

aqq99 reserves the right to update, amend, or replace these Terms at any time. We will make reasonable efforts to notify registered users of material changes. Your continued use of the platform after any amendments constitutes acceptance of the revised Terms. We strongly recommend reviewing this page periodically.

2. Eligibility & Account Registration

To create and use an aqq99 account, you must meet the following eligibility requirements at the time of registration and throughout your use of the platform:

• You must be at least 21 years of age. aqq99 strictly enforces the 21+ age requirement for all players.
• You must be a resident of or physically located in a jurisdiction where online betting is not explicitly prohibited by local law.
• You may only hold one registered account per person. Multiple accounts for the same individual are strictly prohibited.
• You must provide accurate, truthful, and complete registration information. Submitting false details — including name, date of birth, or contact information — may result in immediate account suspension.
• You must not be registered as a self-excluded player on this or any affiliated gambling platform.

aqq99 reserves the right to request identity verification documents at any point. Failure to provide satisfactory documentation within a reasonable timeframe may result in account restrictions or permanent closure. By registering, you confirm that all details provided are genuine and you accept full responsibility for their accuracy.

3. Account Security & Verification

You are solely responsible for maintaining the confidentiality of your aqq99 username and password. All activities carried out under your account credentials are your responsibility, regardless of whether you authorised them. If you suspect unauthorised access, you must notify aqq99 support immediately via email at [email protected].

KYC Verification

As part of our commitment to security and compliance, aqq99 operates a Know Your Customer (KYC) process. You may be asked to verify your identity before processing withdrawals or accessing certain features. Required documentation may include:

• A government-issued photo ID (National ID card, passport, or driving licence).
• Proof of address — a recent utility bill or bank statement dated within the last 90 days.
• Proof of payment method — a screenshot or confirmation of your registered bKash, Nagad, or Rocket account.

4. Deposits & Withdrawals

aqq99 supports fast, secure transactions for players across Bangladesh using locally trusted payment methods. All monetary amounts are processed in Bangladeshi Taka (BDT). We do not hold your funds in currency other than BDT unless specifically agreed in writing.

Deposits

Deposits are credited to your aqq99 account in real time once confirmed by the payment network. Accepted payment methods include:

• bKash — Mobile financial service widely available across Dhaka, Chittagong, Sylhet, and rural Bangladesh.
• Nagad — Digital financial service operated by Bangladesh Post Office.
• Rocket — Dutch-Bangla Bank's mobile banking service available nationwide.
• Upay — Additional mobile payment option supported for select transaction tiers.

Withdrawals

Withdrawal requests are processed within 24–72 hours, subject to successful completion of KYC verification. The following conditions apply to all withdrawals:

• Minimum withdrawal amount: ৳500. Withdrawals below this threshold will not be processed.
• Funds must be withdrawn to the same payment method used for the original deposit where technically possible.
• aqq99 reserves the right to request additional documentation before processing any withdrawal deemed unusual in size or frequency.

5. Bonuses & Promotions

aqq99 regularly offers bonuses and promotional incentives to both new and returning players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, Eid, and Pohela Boishakh.

All bonuses are subject to wagering requirements unless explicitly stated otherwise. Standard bonus terms include:

• Wagering requirements must be met within 30 days of the bonus being credited to your account. Unused bonus funds will expire after this period.
• Only one welcome bonus is available per household, per device, and per IP address. Attempting to claim multiple welcome bonuses through different accounts is a violation of these Terms.
• Bonuses may be restricted to specific game categories. Check the individual promotion page for eligible games and minimum odds where applicable.
• aqq99 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice in cases of suspected abuse, technical error, or system manipulation.

Participation in any aqq99 promotion constitutes acceptance of the specific terms of that promotion in addition to these general Terms & Conditions.

6. Fair Play & Prohibited Conduct

aqq99 is committed to providing a fair, enjoyable, and secure gaming environment for all players. The following conduct is strictly prohibited and may result in immediate account suspension, forfeiture of funds, and permanent ban from the platform:

• Collusion — coordinating with other players to gain an unfair advantage, particularly in live table games or poker variants.
• Bonus abuse — creating multiple accounts to exploit promotional offers, or using automated software to generate unfair bonus volumes.
• Fraud — attempting to reverse or dispute legitimate transactions, providing false identification, or misrepresenting personal details.
• Use of third-party tools — deploying bots, scripts, or any automated system to interact with the aqq99 platform.
• Harassment — engaging in abusive, threatening, or discriminatory behaviour toward other users or aqq99 staff via any communication channel.

aqq99 uses advanced monitoring systems to detect irregular patterns and potential abuse. Decisions made by aqq99 in relation to fair play enforcement are final and binding. Players who believe a decision has been made in error may contact support and submit a formal dispute within 14 days of the relevant event.

7. Responsible Gaming

aqq99 takes responsible gaming seriously. We recognise that gambling, while entertaining, carries risk. We therefore provide tools that allow players to manage their activity: voluntary deposit limits, session time reminders, temporary cooling-off periods, and self-exclusion options. Any player who believes they may have a gambling problem is strongly encouraged to make use of these tools and to seek independent support. For further guidance, please visit our dedicated Responsible Gaming page.

aqq99 is strictly a 21+ platform. If we have reason to believe that a player is under the age of 21, we will suspend their account immediately pending verification. We do not allow underage gambling under any circumstances.

8. Intellectual Property

All content published on the aqq99 platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, and software — is the exclusive property of aqq99 or its licensed content providers and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, transmit, or create derivative works from any aqq99 content without our prior written consent.

The aqq99 brand name, logo, and associated trademarks are registered identifiers of the platform. Unauthorised use of our tranding marks, including in domain names, social media handles, or promotional material, will be pursued through all available legal channels.

9. Limitation of Liability

To the fullest extent permitted by applicable law, aqq99 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the platform or its services. This includes but is not limited to loss of winnings, loss of data, interruption of service, or any errors in game outcomes caused by technical faults beyond our reasonable control.

aqq99 makes no warranties, express or implied, regarding the availability, accuracy, or reliability of the platform. We aim to maintain a 24/7 service but do not guarantee uninterrupted access. Planned maintenance windows will be communicated in advance where reasonably practicable.

• Any claim or dispute must be submitted within 14 days of the event giving rise to the claim. Claims submitted after this period will not be considered.
• aqq99 is not liable for any losses or damages resulting from a player's own decisions, including the decision to wager or continue wagering.
• Third-party service interruptions — including bKash, Nagad, Rocket, or other payment gateway outages — are outside aqq99's control and do not constitute grounds for compensation.

10. Amendments & Governing Law

aqq99 may revise these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where feasible, notify registered users via email or an in-platform notification. Your continued use of the platform following such changes constitutes your acceptance of the new Terms.

These Terms & Conditions are governed by and construed in accordance with the laws applicable to online operations serving the Bangladesh market. Any dispute arising out of or in connection with these Terms that cannot be resolved informally shall be submitted to the jurisdiction of the relevant competent authority.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

11. Contact & Support

If you have questions about these Terms & Conditions, wish to raise a formal dispute, or require assistance with your account, our support team is available 24/7. Please reach out to us at the email address listed in the footer of this page. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

By using aqq99, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. Thank you for choosing aqq99 as your trusted betting partner in Bangladesh.